Shipping and Return

Martsi Art Studio

Shipping Policy

  • Free Shipping in the USA: Enjoy free shipping on orders over $120 within the United States.
  • International Shipping: We offer free shipping to countries covered by the USA Postal Service on orders over $250. Additional shipping costs may apply for orders below this amount.
  • Processing Time: All orders are processed within 2-5 business days. You will receive a confirmation email with a tracking number once your order is shipped.
  • Delivery Time: Orders are shipped using USPS Priority mail services:
    • Domestic Shipping: 1-3 business days after processing.
    • International Shipping: 6-10 business days after processing.

 

 

Return Policy

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied, here’s how we can assist:

  • Returns: Items can be returned within 14 days of delivery for a full refund or exchange, provided they are unused, in their original packaging, and in resellable condition.
  • Non-Returnable Items: Customized, personalized, or clearance items are final sale and cannot be returned or exchanged.
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will work to resolve it promptly.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or mistake on our part.

 

 

How to Initiate a Return

  1. Email us at [Your Email Address] with your order number and reason for the return.
  2. Include photos if applicable (e.g., for damaged items).
  3. We will respond with further instructions, including the return address.

 

 

Thank you for shopping with Martsi Art Studio! If you have any questions, feel free to reach out to us at [Your Email Address].

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